Shipping & Returns
We want you to love what you wear. Here's how we make that happen.
Shipping
Processing Time
Orders are processed within 1–3 business days. During new collection drops or holiday periods, processing may take up to 5 business days. You'll receive a confirmation email with tracking once your order ships.
Domestic Shipping (US)
| Method | Time | Cost |
|---|---|---|
| Standard | 5–7 business days | $17 |
| Express | 2–3 business days | $22 |
| Free Shipping | 5–7 business days | Orders $200+ |
International Shipping
We ship to 40+ countries. International rates are calculated at checkout based on destination and package weight. Delivery typically takes 10–14 business days. Customs duties and import taxes are the responsibility of the recipient and are not included in the shipping cost.
Returns
30-Day Return Window
Not feeling it? Return any unworn item within 30 days of delivery for a full refund. Items must be in original condition with tags attached and in original packaging.
How to Return
- Email support@skyyrose.co with your order number
- Receive your prepaid return label within 24 hours
- Pack the item in its original packaging
- Drop off at any USPS location
- Refund processed within 5–7 business days of receipt
Non-Returnable Items
- Items marked "Final Sale"
- Worn, washed, or altered items
- Items without original tags
- Gift cards
Exchanges
Free Exchanges (US)
Need a different size? Exchanges are free for US orders. Email support@skyyrose.co and we'll ship your new size immediately — just return the original within 14 days using our prepaid label.
International Exchanges
International customers are responsible for return shipping costs on exchanges. Once we receive and verify the returned item, we'll ship the new size at no additional charge.
Pre-Orders
How Pre-Orders Work
Pre-orders secure your piece before the official drop. Your card is charged at the time of pre-order. Estimated ship dates are displayed on each product page. Pre-order items ship separately from in-stock items.
Pre-Order Cancellations
Pre-orders can be cancelled for a full refund up to 48 hours before the estimated ship date. After that, standard return policy applies once delivered.
Need Help?
Our support team responds within 24 hours. Reach out anytime.
Email Support