1. Order Processing Times

All orders are processed within 1–3 business days (Monday through Friday, excluding US federal holidays) from the date payment is confirmed. During new collection drops or major holiday periods (e.g., Black Friday/Cyber Monday, Christmas), processing may extend to up to 5 business days due to elevated order volume.

Orders are not shipped or delivered on weekends or US federal holidays. Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and a link to track your shipment in real time.

Note: Processing time is separate from and in addition to the carrier transit times listed in the sections below.

2. Domestic Shipping (US)

We offer the following shipping options for orders delivered within the contiguous United States, Alaska, and Hawaii:

Delivery time estimates begin on the day of shipment (after processing) and are provided by the carrier. SkyyRose does not guarantee delivery dates and is not responsible for carrier delays outside our control.

The free standard shipping threshold is calculated on the pre-tax merchandise subtotal. Shipping charges, taxes, and fees do not count toward the threshold. The discount is applied automatically at checkout when the threshold is met.

3. International Shipping

SkyyRose ships to 40+ countries worldwide. Shipping rates for international orders are calculated dynamically at checkout based on the destination country and the total weight and dimensions of your order. You will see the exact shipping cost before completing your purchase.

Estimated international delivery time is approximately 10–14 business days from the date of shipment, depending on the destination country, customs processing times, and carrier routing. Some destinations may experience longer transit times due to local postal infrastructure or regulatory requirements.

International shipping availability and rates are subject to change. SkyyRose reserves the right to restrict shipping to certain countries or regions at any time.

4. Customs, Duties & Import Taxes

When an order is shipped to a destination outside the United States, it may be subject to import duties, customs fees, value-added tax (VAT), goods and services tax (GST), or other charges levied by the destination country. These charges are the sole responsibility of the recipient.

SkyyRose does not collect, pre-pay, or reimburse import duties, customs fees, or taxes of any kind. These amounts are not included in the shipping cost displayed at checkout or charged at the time of purchase.

Customs and regulatory processing by destination-country authorities may cause additional delays beyond the estimated transit times stated above. SkyyRose has no control over customs clearance timelines and cannot be held responsible for delays resulting from customs inspection or regulatory review.

If a package is refused or returned due to non-payment of import duties or failure to clear customs, the customer is responsible for any resulting return shipping fees, and the original shipping cost will not be refunded.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier’s tracking portal. Tracking information may take up to 24 hours to appear in the carrier’s system after the confirmation email is sent.

To track your order:

1. Open your shipping confirmation email and click the tracking link, or
2. Visit the carrier’s website and enter your tracking number manually, or
3. Log in to your account on skyyrose.co and view the order status under My Orders.

If you did not receive a shipping confirmation email within 5 business days of placing your order, please check your spam or junk folder before contacting us at support@skyyrose.co.

6. Pre-Order Shipping

Certain SkyyRose products are available for pre-order in advance of their production or release date. The following terms apply to all pre-order purchases:

• Payment: Your card is charged in full at the time of pre-order, not at the time of shipment.
• Estimated ship date: The estimated ship date for each pre-order item is displayed on the product page at the time of purchase. These dates are estimates and may be subject to change due to production, supply chain, or logistics factors.
• Separate shipment: Pre-order items ship separately from any in-stock items included in the same order. You may receive multiple shipments and tracking numbers for a single order containing both in-stock and pre-order items.
• Cancellations: Pre-orders may be cancelled for a full refund up to 48 hours before the estimated ship date. After that threshold, the standard Refund & Return Policy applies once the item has been delivered.
• Notifications: You will receive an email notification when your pre-order item has been dispatched, including a tracking number.

For full pre-order terms, including cancellation rights and payment conditions, please review our Terms of Service.

7. Lost, Stolen, or Delayed Packages

SkyyRose is not responsible for packages that are lost, stolen, or delayed after the carrier has accepted and scanned the shipment. However, we will do our best to assist you in resolving delivery issues.

If your package appears lost or significantly delayed:

1. Verify the shipping address on your order confirmation matches your intended delivery address.
2. Check with neighbors, building management, or any safe-drop location specified at checkout.
3. Allow up to 3 additional business days beyond the estimated delivery date before reporting a loss, as carrier delays can cause temporary tracking gaps.
4. Contact us at support@skyyrose.co with your order number and tracking number. We will open an investigation with the carrier on your behalf.

If your package is marked “Delivered” but you have not received it:

Check all possible delivery locations (mailbox, front door, parcel locker, reception desk). If the package cannot be located, contact us at support@skyyrose.co within 7 days of the marked delivery date so we can initiate a carrier claim.

Carrier delay disclaimer: Delivery time estimates are provided by the carrier and are not guaranteed. SkyyRose is not liable for delays caused by carrier operations, weather events, natural disasters, strikes, acts of government, or any other circumstances beyond our reasonable control.

8. Incorrect Address & Undeliverable Packages

The customer is solely responsible for providing an accurate and complete shipping address at the time of checkout. SkyyRose is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize you entered an incorrect address, contact us immediately at support@skyyrose.co. Address corrections can only be made before the order enters the fulfillment queue. Once the package has been dispatched, we cannot guarantee that an address change is possible.

If a package is returned to us by the carrier as undeliverable due to an incorrect address, a failed delivery attempt, refusal of delivery, or an unclaimed parcel, the following applies:

• We will contact you using the email address on file to arrange reshipment.
• Reshipment to the corrected or original address will be charged at the applicable shipping rate.
• If you do not respond within 30 days of our notification, the order may be subject to restocking and the merchandise refunded minus the original shipping cost and any applicable restocking fee.

Original shipping costs are non-refundable for packages returned due to an incorrect address or failed delivery resulting from customer error.

9. Contact

For shipping inquiries, order status questions, or to report a delivery issue, please reach out to our customer support team:

• Email: support@skyyrose.co
• Mailing address: SkyyRose LLC, 3400 Cottage Way, Suite G2, Sacramento, CA 95825

We aim to respond to all inquiries within 1–2 business days. Response times may be longer during high-volume periods such as new collection launches and major holiday seasons.

For returns or exchange inquiries, please see our Refund & Return Policy. For general legal or terms inquiries, contact legal@skyyrose.co.