1. Overview / Our Promise

SkyyRose LLC (“SkyyRose,” “we,” “us,” or “our”) stands behind everything we put our name on. If a piece does not work for you — wrong size, not what you expected, or arrived with a defect — we will make it right. This policy applies to all purchases made on skyyrose.co.

Please read this policy carefully before initiating a return. By completing a purchase on our site, you agree to the terms set out below. This policy is incorporated into and should be read alongside our Terms of Service and Shipping Policy.

2. Return Window & Eligibility

We accept returns on eligible items within 30 days of the confirmed delivery date shown in your shipping confirmation.

Eligibility requirements

To be accepted for return, items must be:

• Unworn and unwashed — never put on beyond a brief size check, and free of deodorant, fragrance, or any staining.
• In original condition — no stretching, pilling, or alteration of any kind.
• Tags attached — all original hang tags and care labels must be in place exactly as shipped.
• In original packaging — returned in the original polybag, box, or mailer as received, along with any inserts or tissue included at time of shipment.

Items that do not meet every one of these conditions will be returned to sender at the customer’s expense and will not be eligible for a refund or exchange.

3. How to Start a Return

1. Email us at support@skyyrose.co with your order number and a brief reason for the return (e.g., “wrong size,” “item not as described”). Please include your name and the email address used at checkout.
2. Receive your prepaid label — for US orders, we will reply within 24 hours (business days) with a prepaid USPS return shipping label attached. Keep a copy of the label for your records.
3. Pack your item — place the item in its original packaging, ensure tags are still attached, and seal the package securely.
4. Drop it off — take the sealed package to any USPS location or hand it to your mail carrier. We recommend requesting a drop-off receipt for your records.
5. Track your return — the label we provide includes tracking. You can monitor delivery status using the tracking number on your label.

Once we receive and inspect the returned item, we will process your refund or exchange as described in the sections below. We will send a confirmation email when the return is received and again when the refund or exchange is processed.

4. Refunds

Approved refunds are issued to the original payment method used at checkout within 5–7 business days of our receipt and inspection of the returned item. Your financial institution may take additional time to post the credit to your account; please allow up to 10 business days total before contacting us.

What is refunded

• The full purchase price of the returned item(s).
• Any applicable taxes collected on the returned item(s).

What is not refunded

• Original outbound shipping costs are non-refundable, except in cases where the item arrived damaged, defective, or materially different from what was ordered (see Section 7).
• Gift wrapping or other add-on service fees, if applicable.

If your return is rejected because the item does not meet eligibility conditions, we will notify you by email. The item will be returned to you at your expense; we will provide a payment link before reshipping.

5. Exchanges

US customers

Exchanges for a different size or color of the same style are free for US orders. Here is how it works:

1. Email support@skyyrose.co with your order number and the size or variant you need.
2. We will send a prepaid USPS return label and confirm the replacement item is in stock.
3. Ship your original item back within 14 days of receiving the prepaid label.
4. Once we receive and inspect the original, we will ship your replacement at no additional charge.

If the requested replacement item is out of stock, we will offer you a refund or the option to be notified when it becomes available.

International customers

International customers are responsible for the cost of return shipping to our US facility. Once we receive and inspect the original item, we will reship the replacement at no additional charge. Original return shipping costs paid by international customers are non-refundable.

6. Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances, unless they arrive damaged, defective, or incorrect (see Section 7):

• Final Sale items — any item marked “Final Sale” at the time of purchase. This designation is shown clearly on the product page and at checkout.
• Worn, washed, or altered items — items that have been worn, laundered, dry-cleaned, or altered in any way.
• Items without original tags — hang tags or care labels that have been removed or detached.
• Gift cards — digital and physical gift cards are non-refundable and cannot be exchanged for cash.
• Customized or personalized pieces — items made to order, monogrammed, or otherwise personalized at the customer’s request.

We reserve the right to decline returns that do not meet the eligibility criteria described in Section 2 or that fall within the non-returnable categories above.

7. Damaged, Defective, or Incorrect Items

We inspect every order before it ships, but if your item arrives damaged, has a manufacturing defect, or is materially different from what you ordered, we will make it right at no cost to you.

What to do

1. Contact us at support@skyyrose.co within 7 days of the confirmed delivery date.
2. Include your order number and clear photographs showing the damage, defect, or incorrect item — full-item shots plus close-ups of the specific issue.
3. We will review your submission and respond within 2 business days with resolution options.

Resolution options

• Replacement — we ship the correct or defect-free item at no charge, along with a prepaid return label for the original.
• Full refund — including original outbound shipping costs — issued to your original payment method within 5–7 business days of our receiving the returned item.

Claims submitted more than 7 days after the confirmed delivery date may not be eligible for a damage or defect resolution. Please inspect your order promptly upon receipt.

8. Pre-Order Cancellations & Refunds

When you place a pre-order on skyyrose.co, your payment card is charged at the time of the pre-order. The estimated ship date is displayed on the product page and in your order confirmation email.

Cancellation window

You may cancel a pre-order for a full refund up to 48 hours before the estimated ship date shown in your order confirmation. To cancel, email support@skyyrose.co with your order number and “Pre-Order Cancellation” in the subject line. Refunds for approved cancellations are processed to your original payment method within 5–7 business days.

After the cancellation window closes

Once the 48-hour pre-cancellation window has passed, your order enters production or fulfillment and can no longer be cancelled before shipment. After your pre-order is delivered, the standard return policy set out in this document applies in full. Additional terms governing pre-orders — including estimated lead times, order splits, and force-majeure delays — are set out in our Terms of Service.

9. International Returns

We ship to 40+ countries. International customers who wish to return an item must follow the same eligibility and process requirements described in Sections 2 and 3, with the following additional notes.

Return shipping

International customers are responsible for arranging and paying for return shipping to our US facility. We recommend using a tracked, insured service. SkyyRose is not responsible for packages lost or damaged in transit back to us.

Duties, taxes, and customs fees

Original outbound duties, import taxes, and customs fees paid at time of delivery are generally not refundable by SkyyRose. You may be able to reclaim these charges directly through your country’s customs authority — procedures vary by jurisdiction. We recommend contacting your local customs office for guidance.

Refund processing

Once we receive and inspect a valid international return, we will issue a refund to the original payment method (excluding original shipping costs and any duties or taxes collected at destination) within 5–7 business days.

10. Late or Missing Refunds

If you have not received your refund after the timeframe stated in this policy, please take the following steps before contacting us:

1. Check your bank or payment account — log in and search for a pending credit from SkyyRose or our payment processor (Stripe or PayPal). Processing can take 3–5 additional business days beyond our issuance date.
2. Contact your card issuer or bank — some institutions hold credits before posting. Your bank’s customer service team can confirm whether a credit is pending.
3. Check your PayPal balance — if you paid via PayPal, the refund may appear as a pending balance in your PayPal account.
4. Contact us — if you have completed the steps above and still have not received your refund, email support@skyyrose.co with your order number and the date of our refund confirmation email. We will investigate and follow up within 2 business days.

11. Contact

For all return, exchange, and refund inquiries, please contact us through any of the channels below. Include your order number in all correspondence to help us assist you quickly.

Our support team operates Monday through Friday. We aim to respond to all inquiries within 1 business day and within 24 hours for return label requests.

This policy is governed by the laws of the State of California, United States, without regard to conflict-of-law principles. See our Terms of Service for the full dispute-resolution and governing-law clause.